Terms of service

Effective Date: September 20, 2026

Welcome to Aigle Dispatch LLC (“Aigle Dispatch,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website and your relationship with Aigle Dispatch, including any dispatch, administrative, communication, and related services we provide to carriers, motor carriers, owner-operators, and other transportation businesses.

By accessing our website, submitting an inquiry, requesting our services, entering into a service agreement, or using our services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Our Services

Aigle Dispatch provides professional truck dispatch and administrative support services designed to assist carriers and transportation businesses with their day-to-day operations.

Depending on the service arrangement, our services may include:

  • Freight and load search

  • Broker communication

  • Rate negotiation support

  • Load booking assistance

  • Rate confirmation coordination

  • Carrier-broker communication

  • Appointment and scheduling coordination

  • Document and paperwork organization

  • Detention and layover communication support

  • Load status and update coordination

  • Route and lane research

  • Administrative support

  • Customer communication

  • Other dispatch-related services agreed upon by the parties

The specific services provided to a carrier may depend on the service agreement, equipment type, operating authority, business requirements, and other applicable circumstances.

2. Independent Carrier Relationship

Aigle Dispatch provides dispatch and administrative support and does not operate as the carrier responsible for transporting freight unless expressly agreed otherwise in a separate written agreement.

The carrier remains responsible for its own transportation operations, equipment, drivers, safety compliance, insurance, operating authority, permits, licenses, taxes, and legal obligations.

Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, or agency relationship beyond the limited authority expressly granted to Aigle Dispatch for the performance of agreed dispatch services.

3. Carrier Responsibilities

By using our services, the carrier agrees to provide accurate and current information necessary for us to perform the requested services.

The carrier is responsible for:

  • Maintaining valid operating authority

  • Maintaining required insurance coverage

  • Maintaining legally compliant equipment

  • Ensuring drivers are properly licensed and qualified

  • Complying with applicable federal, state, and local transportation laws

  • Maintaining required permits and registrations

  • Providing accurate equipment and availability information

  • Providing accurate pickup and delivery information

  • Reviewing load details before accepting transportation

  • Completing transportation obligations safely and lawfully

  • Providing required documents in a timely manner

  • Communicating material changes affecting a load

  • Making the final decision whether to accept or reject a load

Aigle Dispatch is not responsible for inaccurate information supplied by a carrier, driver, broker, shipper, receiver, or other third party.

4. Load Selection and Booking

Aigle Dispatch may identify available freight and communicate available opportunities to the carrier.

The carrier retains responsibility for determining whether a particular load is suitable for its operation.

Factors may include:

  • Rate

  • Mileage

  • Pickup and delivery times

  • Commodity

  • Equipment requirements

  • Weight

  • Dimensions

  • Location

  • Driver availability

  • Hours-of-service considerations

  • Operational preferences

  • Other carrier-specific requirements

Aigle Dispatch does not guarantee that any particular load, lane, rate, revenue amount, number of loads, or volume of freight will be available.

5. Broker and Shipper Communication

When authorized by the carrier, Aigle Dispatch may communicate with brokers, shippers, receivers, factoring companies, and other transportation-related parties on the carrier's behalf for purposes related to dispatch services.

The carrier remains responsible for reviewing and approving material transportation terms before accepting a load.

Aigle Dispatch does not guarantee the actions, payment, performance, accuracy, creditworthiness, or reliability of any broker, shipper, receiver, factoring company, or other third party.

6. Dispatch Service Fees

Service fees will be based on the pricing or service agreement applicable to the carrier.

Unless otherwise agreed in writing, fees are earned for dispatch services provided during the applicable service period and are payable according to the agreed payment terms.

Applicable fees may be calculated based on factors such as:

  • Percentage of gross linehaul revenue

  • Weekly service arrangements

  • Number of trucks

  • Service package

  • Additional services

  • Other agreed pricing terms

The applicable service agreement or written pricing confirmation will control if it differs from general pricing information displayed on our website.

7. Payments

Carriers are responsible for paying all applicable service fees when due.

Failure to make required payments may result in suspension or termination of services.

If a payment remains overdue, Aigle Dispatch may suspend dispatch services until the outstanding balance is resolved.

Any applicable payment processing fees, collection costs, or other charges will be handled according to the applicable service agreement and applicable law.

8. No Guarantee of Revenue or Profit

Aigle Dispatch does not guarantee any specific amount of:

  • Revenue

  • Gross income

  • Net income

  • Profit

  • Loads

  • Miles

  • Rates

  • Weekly earnings

  • Monthly earnings

  • Number of booked loads

Transportation markets, freight availability, fuel prices, seasonal conditions, broker demand, equipment availability, geographic location, weather, and other factors can affect freight opportunities and rates.

Any examples, estimates, projections, or statements regarding potential earnings are illustrative only and should not be understood as guarantees.

9. Carrier Control

The carrier retains control over its transportation business and has the final authority to accept or reject any load.

Aigle Dispatch does not require a carrier to accept a particular load.

The carrier remains responsible for ensuring that any accepted load complies with its operational, financial, safety, legal, and regulatory requirements.

10. Documents and Information

Carriers may be required to provide documents or information necessary to perform dispatch services.

These may include, where applicable:

  • Motor carrier information

  • Operating authority information

  • Insurance information

  • W-9 or tax documentation

  • Equipment information

  • Driver information

  • Contact information

  • Factoring information

  • Rate confirmations

  • Proof of delivery

  • Other transportation-related documentation

Carriers are responsible for ensuring that documents and information supplied to Aigle Dispatch are accurate and current.

11. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with website security or functionality

  • Introduce malicious software or code

  • Copy or misuse our content without permission

  • Impersonate Aigle Dispatch or another person

  • Use our website to violate applicable law

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, systems, users, or legal rights.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, branding, photographs, designs, page layouts, and other materials, is owned by or licensed to Aigle Dispatch LLC.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission.

Aigle Dispatch LLC and its associated branding, logos, names, slogans, and designs may not be used in a manner that suggests unauthorized affiliation or endorsement.

13. Third-Party Services

Our website and services may interact with third-party platforms, websites, brokers, software providers, communication systems, payment providers, and other services.

Third-party services are controlled by their respective providers.

Aigle Dispatch is not responsible for the availability, accuracy, security, policies, performance, or actions of third-party services.

Your use of third-party services may be subject to additional terms imposed by those providers.

14. Service Availability

We make reasonable efforts to provide reliable dispatch and administrative support.

However, we do not guarantee that our website or services will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Secure

  • Free from delays

  • Free from technical problems

Services may occasionally be unavailable due to maintenance, technical problems, communication failures, internet outages, third-party system failures, emergencies, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Aigle Dispatch LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website or services.

This may include, where legally permitted:

  • Lost profits

  • Lost revenue

  • Lost business opportunities

  • Lost loads

  • Lost contracts

  • Business interruption

  • Loss of data

  • Delays

  • Consequences arising from third-party actions

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. No Responsibility for Transportation Operations

Aigle Dispatch is not responsible for:

  • Vehicle accidents

  • Driver conduct

  • Cargo damage

  • Cargo loss

  • Traffic violations

  • Equipment failure

  • Driver injuries

  • Hours-of-service violations

  • Safety violations

  • Improper loading or unloading

  • Carrier regulatory violations

  • Towing or roadside expenses

  • Fuel expenses

  • Fines or penalties

  • Claims arising from the carrier's transportation operations

The carrier remains responsible for operating its equipment and conducting transportation operations in compliance with applicable laws and regulations.

17. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Aigle Dispatch LLC and its owners, officers, employees, contractors, and representatives from claims, damages, liabilities, losses, costs, and reasonable expenses arising from:

  • Your violation of these Terms

  • Your transportation operations

  • Your equipment or drivers

  • Your violation of applicable law

  • Your negligence or misconduct

  • Information supplied by you that is inaccurate or misleading

  • Your agreements or disputes with brokers, shippers, receivers, factoring companies, or other third parties

18. Confidentiality

Each party should use reasonable care when handling confidential business information received from the other party.

Confidential information may include non-public business information, pricing information, customer information, operational information, business strategies, and other information reasonably understood to be confidential.

This obligation does not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.

19. Termination of Services

Either party may terminate dispatch services according to the applicable service agreement.

Aigle Dispatch may suspend or terminate services when reasonably necessary due to:

  • Non-payment

  • Fraudulent activity

  • Misrepresentation

  • Illegal activity

  • Abuse or harassment of staff

  • Violation of these Terms

  • Material breach of the service agreement

  • Conduct that creates unreasonable legal, security, or business risk

Upon termination, the carrier remains responsible for fees or other obligations accrued before the effective termination date.

20. Force Majeure

Aigle Dispatch will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

  • Severe weather

  • Natural disasters

  • Government actions

  • Transportation disruptions

  • Internet or telecommunications failures

  • Cybersecurity incidents

  • Power outages

  • Labor disruptions

  • Emergencies

  • War or civil unrest

  • Third-party platform outages

  • Other events beyond our reasonable control

21. Dispute Resolution

The parties agree to make reasonable efforts to resolve disputes through good-faith communication before initiating formal legal proceedings.

Nothing in this section prevents either party from seeking immediate legal or equitable relief where necessary to protect legal rights, confidential information, intellectual property, or property.

Any mandatory arbitration, venue, governing-law, or dispute-resolution provisions should be stated in the applicable written service agreement and interpreted under applicable law.

22. Governing Law

These Terms will be interpreted and applied in accordance with the laws applicable to Aigle Dispatch LLC and the parties' applicable service agreement, without regard to conflict-of-law principles to the extent permitted by law.

Any specific governing-law or venue provision contained in a signed service agreement will control over this general website provision to the extent permitted by applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, we will update the Effective Date at the beginning of these Terms.

Your continued use of our website after an updated version becomes available constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.

25. Entire Agreement

These Terms, together with any applicable service agreement, pricing agreement, privacy policy, and other written agreements between you and Aigle Dispatch, constitute the applicable agreement concerning your use of our website and services.

If there is a conflict between these website Terms and a separately signed service agreement, the signed service agreement will control with respect to the specific services covered by that agreement.

26. Contact Information

Questions regarding these Terms & Conditions may be directed to:

Aigle Dispatch LLC
Email: aigledispatchllc@gmail.com
Phone: (283)-444-9448
Website: aigledispatchllc.com

Last Updated: September 20, 2026

These Terms & Conditions are intended as a general business template and should be reviewed by qualified U.S. legal counsel before publication or use in a carrier service agreement. Additional provisions may be appropriate depending on the states in which Aigle Dispatch operates, the specific services provided, and the terms of individual carrier agreements.